Case Study SME
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Phone: + 44 (0)20 8058 1140

Email: office@opensolutions-london.co.uk

CASE STUDY

Education and Travel

Customer remit


The client approached us due to poor business performance. Internal audit disclosed a need to reorganise internal processes & communications to enhance productivity and in order to pass accreditations required to help regain and increase their market share.






CLIENT

A London-based international training provider

INDUSTRY

Education / Travel

SERVICES

Consulting, Training & Mentoring

Goal Development


We worked towards improving quality standards, processes and communications within:

  • sales and marketing 
  • customer service
  • academic
  • HR & administration
  • management
  • compliance

Implemented Continuous Improvement plan with Measurable Service Levels

Designed and implemented new training programmes to diversify service offer

Developed new markets & gained new agents

Improved employee retention


E.: office@opensolutions-london.co.uk

T.: +44 (0)20 8058 1140

NEWS & EVENTS

- Manufacturing Forum - Kingston University London, Kingston Business School  Sept. 2019


- Sales Master - City of London, 17th July 


-  Expert in Sales training - Aug. 2019 London

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