Address: London
Phone: + 44 (0)20 8058 1140
Email: office@opensolutions-london.co.uk
CASE STUDY
Education and Travel
Customer remit
The client approached us due to poor business performance. Internal audit disclosed a need to reorganise internal processes & communications to enhance productivity and in order to pass accreditations required to help regain and increase their market share.
CLIENT
A London-based international training provider
INDUSTRY
Education / Travel
SERVICES
Consulting, Training & Mentoring
Goal Development
We worked towards improving quality standards, processes and communications within:
- sales and marketing
- customer service
- academic
- HR & administration
- management
- compliance
Implemented Continuous Improvement plan with Measurable Service Levels
Designed and implemented new training programmes to diversify service offer
Developed new markets & gained new agents
Improved employee retention
E.: office@opensolutions-london.co.uk
T.: +44 (0)20 8058 1140
NEWS & EVENTS
- Manufacturing Forum - Kingston University London, 8th May 2019
- Expert in Sales training - 18th April, London
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