Case Study SME
Open Solutions Gloabal logo

Address: London

Phone: + 44 (0)20 8058 1140

Email: office@opensolutions-london.co.uk

CASE STUDY

Education and Travel

Customer remit


The client approached us due to poor business performance. Internal audit disclosed a need to reorganise internal processes & communications to enhance productivity and in order to pass accreditations required to help regain and increase their market share.






CLIENT

A London-based international training provider

INDUSTRY

Education / Travel

SERVICES

Consulting, Training & Mentoring

Goal Development


We worked towards improving quality standards, processes and communications within:

  • sales and marketing 
  • customer service
  • academic
  • HR & administration
  • management
  • compliance

Implemented Continuous Improvement plan with Measurable Service Levels

Designed and implemented new training programmes to diversify service offer

Developed new markets & gained new agents

Improved employee retention


BUSINESS

HEALTH CHECK


APPLY


We look at key aspects of your business such as management and culture, operations and processes, internal communications, marketing, and sales.


We will provide you with an overview, help you understand your business pain points and areas for improvement detrimental to growth, uncover risks that need consideration and management.


It will help us tailor our advice and solutions, and if required, point you in the direction of relevant tools and solutions.

E.: office@opensolutions-london.co.uk

T.: +44 (0)20 8058 1140

Copyright © Open Solutions Global Limited, 2018