Address: London
Phone: + 44 (0)20 8058 1140
Email: office@opensolutions-london.co.uk
CASE STUDY
Education and Travel
Customer remit
The client approached us due to poor business performance. Internal audit disclosed a need to reorganise internal processes & communications to enhance productivity and in order to pass accreditations required to help regain and increase their market share.
CLIENT
A London-based international training provider
INDUSTRY
Education / Travel
SERVICES
Consulting, Training & Mentoring
Goal Development
We worked towards improving quality standards, processes and communications within:
- sales and marketing
- customer service
- academic
- HR & administration
- management
- compliance
Implemented Continuous Improvement plan with Measurable Service Levels
Designed and implemented new training programmes to diversify service offer
Developed new markets & gained new agents
Improved employee retention
BUSINESS
HEALTH CHECK
We look at key aspects of your business such as management and culture, operations and processes, internal communications, marketing, and sales.
We will provide you with an overview, help you understand your business pain points and areas for improvement detrimental to growth, uncover risks that need consideration and management.
It will help us tailor our advice and solutions, and if required, point you in the direction of relevant solutions and further support.
E.: office@opensolutions-london.co.uk
T.: +44 (0)20 8058 1140
NEWS & EVENTS
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