Case Study SME

Address: London

Phone: + 44 (0)20 8058 1140

Email: office@opensolutions-london.co.uk

CASE STUDY

Education and Travel

Customer remit

 

The client approached us due to poor business performance. Internal audit disclosed a need to reorganise internal processes & communications to enhance productivity and in order to pass accreditations required to help regain and increase their market share.

 

 

 

 

 

CLIENT

A London-based international training provider

INDUSTRY

Education / Travel

SERVICES

Consulting, Training & Mentoring

Goal Development

 

We worked towards improving quality standards, processes and communications within:

  • sales and marketing 
  • customer service
  • academic
  • HR & administration
  • management
  • compliance

Implemented Continuous Improvement plan with Measurable Service Levels

Designed and implemented new training programmes to diversify service offer

Developed new markets & gained new agents

Improved employee retention

 

E.: office@opensolutions-london.co.uk

T.: +44 (0)20 8058 1140

NEWS & EVENTS

- Manufacturing Forum - Kingston University London, 8th May 2019

 

- Expert in Sales training - 18th April, London

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